Technical Account Manager (Japan)

Location: Remote, Japan. The role is fully remote; Supabase hires globally and supports work from anywhere.

Company

Supabase is a Postgres development platform providing integrated Database, Auth, Storage, Edge Functions, Realtime, and Vector Search services.

What you will do

• Own the technical relationship for assigned Team and customer accounts, documenting environments, dependencies, goals, and technical risks.
• Validate architecture and deployment plans, guide onboarding and initial configuration, and help customers reach early success milestones.
• Review environments and usage patterns to identify scalability, performance, reliability, security, and compliance risks and optimization opportunities.
• Plan upgrades and lifecycle events and lead architecture reviews covering capacity, growth, feature readiness, and technical blockers.
• Coordinate Support and Engineering on complex issues, providing context, prioritization, follow-through, root cause analysis, and preventative action.
• Represent customer feedback to Engineering and Product while partnering with Sales and Customer Success on account health, retention, renewals, expansions, and evaluations.

Requirements

• 6+ years of relevant experience in engineering, SRE, technical consulting, or a similar field, including operating production systems under real constraints.
• Strong technical depth in database internals, scalability, security posture, and infrastructure tradeoffs.
• Ability to understand customer architectures in depth and independently resolve technical questions without unnecessary escalation.
• Proactive approach to identifying risks and optimization opportunities and managing assigned accounts as a portfolio.
• Sound judgment on when to escalate or resolve issues internally, with clear communication under pressure.
• Very strong communication skills for explaining complex issues to non-technical executives and root causes to senior engineers.
• Awareness of how TAM performance affects retention and NRR, including early identification of expansion signals and renewal risks.
• Experience working in asynchronous or globally distributed teams.

Culture & Benefits

• Fully remote work with no Supabase offices and a WeWork membership or coworking allowance usable anywhere in the world.
• Async and flexible work with autonomy over working time.
• ESOP equity ownership for every team member.
• Tech allowance, annual education allowance, and health insurance covering 100% for employees and 80% for dependents wherever they are.
• Annual company off-site and a globally distributed, open-source-first environment spanning 60+ countries.