Customer Success Manager (Automotive Marketplace)

Location: Remote job with time split between home and the Dublin city centre office; Ireland.

Company

hirify.global operates DoneDeal, Ireland's largest online car marketplace, serving over 2.2 million monthly users and 90% of Irish car dealerships.

What you will do

• Manage long-term relationships with a portfolio of high-value motor dealer accounts and act as a trusted partner for decision-makers.
• Conduct proactive account reviews, understand dealer goals, and demonstrate how to get more value from DoneDeal products.
• Identify high-risk and high-value accounts, act on NPS feedback, and support retention, loyalty, upsell, and repeat business with Account Managers.
• Onboard dealers, demonstrate product features, and handle queries by phone, chat, and email.
• Troubleshoot feeds, dealer websites, and other technical issues; log bugs and follow product issues through to resolution.
• Maintain accurate Salesforce and dealer data, improve processes, contribute to Dealer Success OKRs, and share dealer feedback with Sales, Product, and Engineering.

Requirements

• 3+ years of experience in a customer-facing role, ideally in customer success or account management, with a record of building lasting client relationships.
• Experience managing a portfolio of high-value B2B accounts and serving as the point of contact for each account.
• Confidence using Salesforce and Intercom/Fin or similar platforms.
• Comfort having open, commercial conversations with dealers, including discussions about value and price.
• Ability to identify patterns in customer behaviour and use them to prioritise focus.
• Collaborative approach combined with initiative, follow-through, organisation, responsiveness, and the ability to manage multiple activities.
• Ability to give and act on feedback and simplify experiences for customers and colleagues.

Culture & Benefits

• Remote and Dublin office working arrangement.
• 22 days' annual leave, three company days over Christmas, four August Fridays off annually, and up to 26 days after service-based increases.
• Fully paid Irish Life Healthcare and regular health and wellbeing activities.
• 5% pension contribution, TaxSaver Commuter Scheme, and Bike to Work Scheme.
• Personal development plans and a collaborative culture focused on impact, ownership, simplification, growth, and cross-team collaboration.