Outcomes Architect (AI)

Location: Dublin, Ireland; hybrid schedule with office attendance on Mondays, Tuesdays, and Thursdays.

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, productivity workflows, and AI tools.

What you will do

• Drive workflow adoption, value realization, retention, renewal, and expansion across a book of named accounts.
• Partner with Solutions Consultants on account strategy, customer success planning, renewal opportunities, and expansion qualification.
• Design, deploy, and troubleshoot workflows that translate customer goals into durable systems in Notion.
• Build and manage customer success plans, timelines, risks, and measurable outcomes.
• Strengthen executive and team-level customer partnerships while mitigating churn and contraction risk.
• Learn and apply Notion and the broader AI ecosystem to improve customer outcomes and iterate on Outcomes Architect programs.

Requirements

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into implementation plans.
• Technical fluency and comfort co-designing, configuring, and troubleshooting software live with customers.
• Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.
• Strong program and stakeholder management skills across a book of accounts.
• Ability to bring structure to ambiguous problems and move teams from ideas to working systems.
• Strong interest in AI, including building with new tools and learning new ways of working.
• Fluency in English and Italian.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Familiarity with usage-based or consumption-based models and connecting adoption patterns to commercial outcomes.
• Experience with shared account ownership across sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Work alongside colleagues in the office on designated Anchor Days to support collaborative thinking and building.
• Competitive cash compensation, equity, and benefits.
• Culture centered on craft, durable products, human collaboration, curiosity, and practical use of AI.
• Equal opportunity employment and reasonable accommodations during the application process.