Outcomes Architect (AI)

Location: Dublin, Ireland; hybrid with office attendance on Mondays, Tuesdays, and Thursdays

Salary: €68,000–€76,000 total on-target earnings per year

Company

Notion provides a collaborative AI workspace for knowledge, projects, meetings, workflows, and AI tools.

What you will do

• Drive workflow adoption, value realization, retention, renewal, and expansion across a portfolio of named B2B accounts.
• Own renewal opportunities for flat and at-risk customers and partner with Solutions Consultants on account strategy.
• Design, configure, deploy, and troubleshoot Notion workflows that solve specific customer business problems.
• Build and manage customer success plans tied to measurable objectives and business value.
• Identify and qualify expansion opportunities while strengthening executive and team-level customer partnerships.
• Develop and improve repeatable Outcomes Architect programs that reduce churn and support customer growth.

Requirements

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including workflow mapping and translating business goals into implementation plans.
• Technical fluency and comfort building, configuring, and troubleshooting software live with customers.
• Commercial awareness and experience managing renewal risk, expansion potential, and account strategy.
• Strong program and stakeholder management skills across multiple customer accounts.
• Fluency in English and a second European language; regular presence in the Dublin office is expected on Anchor Days.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Familiarity with usage-based or consumption-based commercial models.
• Experience working in shared account ownership models with sales, solutions, support, or implementation teams.
• Experience designing scalable customer programs, playbooks, or retention interventions.

Culture & Benefits

• Competitive cash compensation, equity, and benefits.
• In-person collaboration is emphasized during weekly Anchor Days.
• Continuous learning and experimentation with AI and new ways of working are encouraged.
• Reasonable accommodations are available during the application process.
• Equal employment opportunity and a broad commitment to inclusive hiring.