Strategic Success Manager - Enterprise (SaaS)

Location: Remote work is possible for Ireland, Northern Ireland, Scotland, Wales, and England.

Company

hirify.global is a SaaS company providing all-in-one software and AI-driven tools for hair, beauty, and medspa businesses, including bookings, payments, marketing, and team management.

What you will do

• Own executive relationships, strategic success plans, governance, retention, adoption, and expansion across an enterprise portfolio.
• Partner with Sales and Solutions Consulting during late-stage deals to define success metrics and manage the transition into onboarding.
• Lead Executive Business Reviews, demonstrate measurable ROI, align customer roadmaps, and challenge legacy assumptions.
• Manage complex rollouts, software migrations, salon acquisitions, and new-site launches for multi-location brands.
• Turn customer data and operational feedback into evidence-based recommendations for Product and Engineering.
• Coach colleagues on enterprise account planning, executive presence, and complex stakeholder management; test responsible AI use cases for customer insight and team efficiency.

Requirements

• 6+ years of experience in Customer Success, strategic account management, or consultative client leadership managing complex, high-ARR enterprise accounts within B2B SaaS.
• Deep understanding of multi-location, franchise, or group-governed businesses, including regional complexity and centralized versus local decision-making.
• Strong communication, facilitation, and negotiation skills, including high-stakes discussions with C-level stakeholders and multi-threaded sponsorship.
• Strong commercial and analytical judgment, with the ability to use product usage data, customer feedback, and financial metrics to drive net retention and expansion.
• Ability to align Sales, Solutions Consulting, Onboarding, and Product without formal authority.
• High accountability and resilience, with the ability to navigate ambiguity, balance customer advocacy with business realities, and make sound commercial trade-offs.
• Interest in modern AI tools, responsible adoption, and customer data security.

Culture & Benefits

• Flexi-time, working from home, and remote work are possible.
• Private healthcare, two Wellness Days, an employee assistance program, and a free online GP service.
• Employee Share Purchase Scheme, pension, life assurance, income protection, and competitive compensation.
• Bike-to-work scheme, tax-saver transport tickets, and three moving days.
• Fertility Treatment, Pregnancy Loss and Menopause leave, plus enhanced maternity and paternity benefits.
• Learning and development programs, online resources including LinkedIn Learning, and an equal opportunity workplace.