Customer Success Account Manager (CSAM) (Microsoft/AI)

Location: Dublin; hybrid workplace

Company

hirify.global delivers Microsoft technologies, services, consulting, support, AI, data, security, cloud, and business applications to help customers achieve strategic transformation objectives.

What you will do

• Manage a portfolio of Strategic Customers and Growth Customers as the primary relationship owner and trusted advisor.
• Create Customer Success Plans, monitor customer health, drive adoption and measurable business value, and manage escalations.
• Own account plans, stakeholder maps, growth plans, executive engagements, governance meetings, and Quarterly Business Reviews.
• Identify and progress upsell, cross-sell, renewal, and expansion opportunities across licenses, AI, Microsoft Copilot, data, security, cloud, and business applications.
• Build a pipeline of AI-led opportunities involving automation, analytics, digital transformation, and emerging Microsoft technologies.
• Coordinate Delivery, Consulting, Support, Sales, and Solution Specialist teams while maintaining accurate CRM records, forecasts, customer reports, risks, and opportunities.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a customer-facing commercial role.
• Experience managing enterprise, strategic, or growth customer relationships.
• Strong commercial awareness and business acumen.
• Experience identifying growth opportunities within existing customer accounts.
• Ability to engage confidently with both business and IT stakeholders.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving capabilities.
• Customer-first mindset, strategic thinking, relationship building, executive stakeholder management, consultative selling, opportunity identification, account planning, governance, collaboration, accountability, ownership, continuous learning, and curiosity.

Nice to have

• Familiarity with Microsoft technologies, Microsoft 365, Business Applications, Security, Data, and AI solutions.

Culture & Benefits

• Full-time employment in a hybrid Dublin-based role.
• Cross-functional collaboration with Delivery, Consulting, Support, Sales, and Solution Specialist teams.
• Opportunity to contribute to hirify.global's retention, growth, customer success, and continuous improvement objectives.