Technical Account Manager (Cybersecurity)

Location: Singapore; other locations: APAC

Company

hirify.global provides continuous security validation to help companies assess and optimize their cybersecurity posture against evolving cyber threats.

What you will do

• Act as the primary liaison for technical questions and escalations, collaborating with Support, Product Management, and other relevant teams.
• Help customers create success plans with critical goals and KPIs, guide execution, measure achievement, and report results internally and externally.
• Collaborate with Account Management to support contract renewals.
• Identify opportunities to expand hirify.global usage across customer organizations.
• Lead upsell proof-of-concepts and participate in pilot-result presentations, QBRs, and ABRs with key accounts.

Requirements

• 3–5 years of experience in customer success or project management, with a proven record of success managing major accounts.
• Technical experience in cybersecurity, supported by strong analytical and project management skills.
• Proactive problem-solving approach and ability to make independent decisions.
• Ability to identify problems and coordinate internal resolution with the technical support team.
• Proven experience building and maintaining enterprise-client relationships, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, including effective engagement with stakeholders at all organizational levels.
• Ability to multitask and thrive in a fast-paced environment.
• Fluency in English required.

Nice to have

• Proficiency in an additional language.

Culture & Benefits

• Customer-focused environment serving world-class enterprise clients.
• Cross-functional collaboration with Support, Product Management, and Account Management.
• Fast-paced environment requiring multitasking and independent decision-making.