Customer Success Manager (Cybersecurity)

Location: Singapore; hybrid work with weekly visits to the Singapore office. Applicants must already have the right to work in Singapore.

Company

hirify.global is an AI-native cybersecurity software company building human risk management, security awareness, threat intelligence, and response products.

What you will do

• Own a portfolio of 30–40 commercial to enterprise customers across APAC, taking responsibility for success, retention, and growth.
• Drive adoption and measurable value from the hirify.global platform.
• Guide customers in building and running effective security awareness and operations programs.
• Own renewals, upsells, and cross-sells across the portfolio.
• Use data and reporting to track progress, take proactive action, and continuously improve Customer Success playbooks.
• Build stakeholder relationships and collaborate with Sales, Product, and internal teams.

Requirements

• At least 3 years of experience in Customer Success, Account Management, Sales such as Account Executive, or Project Management in a fast-growing SaaS environment.
• Proven results in renewals, upselling, and cross-selling.
• Strong prioritization and project management skills in a fast-paced environment.
• Ability to build trust and relationships across multiple stakeholders.
• Data-driven mindset with the ability to turn insights into clear actions.
• Comfort with technology and eagerness to adopt new tools, including AI.
• Proactive, solution-oriented approach and willingness to improve existing ways of working.
• High autonomy, independence, and ability to contribute to a collaborative team.
• Fluent written and spoken English and Mandarin.
• Must already have the right to work in Singapore.

Nice to have

• Fluency in additional languages.
• Experience in SaaS startups or cybersecurity.
• Experience engaging senior stakeholders, including CISOs.

Culture & Benefits

• Flexible hybrid work with weekly Singapore office attendance.
• Collaborative, ambitious, supportive environment focused on outcomes, consistency, kindness, and psychological safety.
• Autonomy and trust without micromanagement.
• Competitive base salary with an experience-dependent bonus model.
• Extensive healthcare and other benefits, plus access to the Singapore office.

Hiring process

• 30-minute remote screening call with Talent Acquisition.
• 60-minute remote interview with the Chief Customer Officer.
• Assignment and 60-minute panel interview, remote and on-site, followed by reference checks and a final offer.