обновлено 10 дней назад
Customer Success Manager (Digital Assets)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Digital Assets): Advising institutional clients across APAC and driving adoption, renewals, and expansion of digital asset custody, trading, staking, and related products with an accent on strategic account management, customer analytics, and cross-functional collaboration. Focus on building success plans, leading executive business reviews, managing customer health and churn risks, and translating client feedback into product improvements.
Location: Singapore; supporting institutional clients across the APAC region.
Company
provides regulated digital asset infrastructure, including custody, wallets, staking, trading, financing, stablecoins, and settlement services for institutional clients and investors.
What you will do
- Advise institutional clients on navigating and optimizing products and services.
- Build stakeholder relationships, conduct regular check-ins, and lead strategic business reviews.
- Create customer success plans, define KPIs, analyze usage data, and recommend actions that increase adoption and business value.
- Partner with Sales on renewals and expansion opportunities and work with Solutions Engineering on onboarding and account activation.
- Translate customer feedback into product improvements and collaborate with Engineering, Product, Support, and other internal teams.
- Monitor customer health, address risks early, and provide deployment guidance through meetings, video calls, and digital messaging.
Requirements
- At least 2 years of experience in account management, customer success, or a similar role in technology or financial services.
- Experience guiding customers through complex technological or operational transitions as a trusted consultant.
- Strong analytical, communication, problem-solving, and project management skills.
- Experience managing high-value customer portfolios of $1M+ ARR and driving renewals and expansion.
- Ability to engage executive and technical stakeholders, create structured success plans, and track business outcomes.
- Ability to work in Singapore and support institutional clients across APAC.
Nice to have
- Familiarity with cryptocurrency, trading, or digital asset custody.
Culture & Benefits
- Values centered on ownership, craftsmanship, open communication, innovation, and collaboration.
- Competitive base salary, bonus, and equity.
- Company-paid health insurance for employees, partners, and dependents.
- Paid parental leave and vacation.
- Meals, snacks, computer equipment, and workplace furniture; benefits may vary by location.
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