Manager, Partner Success - Resell, APAC (SaaS)

Location: Sydney, Australia or Singapore; hybrid model with 2 days in the office and 3 days working remotely each week; travel up to 30% across APAC.

Company

hirify.global provides AI, cloud, and digital software for customer experience, financial crime prevention, and public safety to more than 25,000 global businesses.

What you will do

• Manage day-to-day Partner Success engagement for APAC resale partners and help them deliver value to their customers.
• Coordinate partner onboarding, enablement, business reviews, adoption programs, and success plans aligned with regional priorities.
• Monitor partner and customer health, adoption, satisfaction, performance trends, risks, and escalations.
• Build relationships with partners, customers, regional leadership, account teams, and cross-functional stakeholders.
• Facilitate conflict resolution, clarify ownership, escalate issues, and drive timely follow-through.
• Improve regional engagement models, communications, processes, partner programs, and customer-impact initiatives.

Requirements

• 7+ years of experience in Partner Success, Customer Success, Channel or Reseller Management, Account Management, or a related customer-facing role.
• Experience supporting partners and customers across APAC markets, including understanding regional business practices and customer expectations.
• Strong communication, stakeholder management, problem-solving, and execution skills.
• Ability to influence cross-functional teams and drive outcomes in a matrixed regional organization.
• Ability to travel up to 30% across APAC for partner and customer meetings, business reviews, and regional initiatives.

hirify.global-to-have">hirify.global to have

• Experience in a global technology or SaaS organization, professional services, or solution delivery environment.
• Knowledge of APAC partner ecosystems, reseller or channel motions, or alliances strategy.
• Experience working with technical teams and understanding technical solutions.
• Business education, regional language capabilities, or experience across multiple APAC markets.

Culture & Benefits

• Hybrid hirify.global-FLEX model with 2 office days and 3 remote days each week.
• Collaborative, creative, fast-paced environment with opportunities to learn and grow.
• Internal career opportunities across roles, disciplines, domains, and locations.
• Equal opportunity employment at a global company operating across 30+ countries.