Order Handling Specialist for Electrification (Electrification)

Location: Hybrid role in San Pedro Garza Garcia, Mexico

Company

hirify.global helps industries operate more efficiently and cleanly through its industrial and electrification solutions.

What you will do

• Process customer orders and coordinate with internal stakeholders to ensure accurate and timely delivery.
• Act as the primary contact for distributors and customers regarding order status, inquiries, and issue resolution.
• Monitor operational KPIs and support continuous improvement focused on customer satisfaction and process efficiency.
• Coordinate with Sales, Product Marketing, Logistics, Customer Operations, and other teams to deliver a seamless order-to-delivery experience.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, International Business, Finance, Engineering, or a related field.
• At least 2 years of experience in Order Handling, Customer Service, Customer Operations, Supply Chain, or similar commercial support roles.
• Experience working with ERP systems and managing customer orders in a deadline-driven environment.
• Solid analytical and problem-solving skills, including experience using data to improve processes.
• Advanced English communication skills, written and verbal, are required.
• Customer orientation, accountability, teamwork, and the ability to manage multiple priorities.

Nice to have

• Knowledge of Power BI, Salesforce, or similar business and customer management tools.

Culture & Benefits

• Performance bonus, saving fund, retirement plan, and life insurance.
• Paid parental leave, health and dental insurance, wellbeing program, and Employee Assistance Program.
• Flex days and access to development platforms, management mentoring, and English learning programs.
• Inclusive environment welcoming people from diverse backgrounds and experiences.