Digital Sales Representative - Expansion

Location: Remote - US; not eligible for hiring in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Occasional travel may be required for project, team, or customer meetings.

Salary: $35.34–$44.14/hour in Colorado, Hawaii, Minnesota, or Vermont; $37.31–$46.59/hour in Washington DC, Illinois, Maryland, Massachusetts, or California outside the San Francisco Bay Area; $39.24–$49.04/hour in New York, New Jersey, Washington State, or the San Francisco Bay Area. Commission eligibility applies.

Company

Twilio provides communications, messaging, voice, and email solutions for businesses and developers.

What you will do

• Manage and expand customer accounts in the Self Service segment and own a book of business.
• Protect revenue and drive upsells, cross-sells, net-new activations, renewals, and deal closures.
• Execute programmable sales plays to deliver revenue, gross margin, and gross profit results.
• Build and maintain sales pipelines and forecasts in Salesforce.
• Use automation strategies to serve a large customer base, maintain NPS, and prevent churn.
• Collaborate with product, finance, support, services, marketing, and customer stakeholders on campaigns and account growth.

Requirements

• 2 years of closing experience, or 1+ years of closing experience at a SaaS or CPaaS company, with a record of top performance.
• Experience managing business forecasts and financial models.
• Ability to work with business and highly technical leaders, influence understanding, and build supportive partnerships.
• Analytical account development skills using data to identify opportunities and prove value.
• Entrepreneurial mindset and appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Excellent verbal and written communication skills.

Culture & Benefits

• Remote-first work with occasional in-person team, project, or customer meetings.
• Healthcare, retirement savings program with 401(k), paid sick time, personal time off, and paid parental leave.
• Additional wellness leave and other benefits varying by location.
• Equal opportunity workplace with support for community volunteering and donations.
• Applications are accepted on an ongoing basis.

Hiring process

• Applications are reviewed on an ongoing basis.
• Twilio does not make offers without a formal interview process and will contact candidates through official Twilio channels.