Account Manager, Health and Wellness

Location: Remote - US

Company

Provider of vertical software and embedded payments technology that helps small and medium-sized businesses improve customer experiences and grow across multiple industries.

What you will do

• Build and maintain relationships with key stakeholders in existing health and wellness accounts through phone, video, email, and face-to-face communication.
• Create and execute strategic account plans to identify expansion opportunities and achieve growth targets.
• Match customer business needs with suitable products and solutions, including upselling and cross-selling additional services.
• Manage contract renewals, support customer adoption, address issues, and coordinate resolutions with internal teams.
• Maintain CRM records, manage the sales pipeline, and use sales dashboards to prioritize activities.
• Report account status, growth opportunities, and customer satisfaction metrics to management.

Requirements

• 3+ years of experience in software sales, preferably with SMB and mid-market customers.
• Strong customer relationship management, interpersonal, verbal, and written communication skills.
• Ability to think strategically, identify account growth opportunities, and use upselling and cross-selling techniques.
• Strong problem-solving, negotiation, organizational, time-management, and attention-to-detail skills.
• Ability to analyze customer data, market trends, and account metrics to inform strategy and decisions.
• In-depth understanding of the software technology industry and market dynamics.
• Knowledge of MS Office and proficiency with CRM software such as Salesforce or HubSpot and customer success tools.
• Ability to manage multiple accounts and priorities, learn quickly, improve customer and business processes, and achieve or exceed targets.

Nice to have

• Bachelor’s degree in Business, Marketing, Technology, or a related field.

Culture & Benefits

• Full-time remote work within the United States.
• Inclusive workplace valuing diversity of thought, experience, and background.
• Equal employment opportunity and affirmative action workplace.