Associate Director, IT Business Relationship Management - Operations (LIMS)

Location: Hybrid role based in Boston, Massachusetts, US; FMI attendance policies apply.

Salary: $184,110–$216,600 per year, with a potential discretionary annual bonus and benefits.

Company

hirify.global develops diagnostic and laboratory solutions supported by technology platforms for regulated healthcare and life sciences operations.

What you will do

• Monitor laboratory technology trends, benchmark diagnostic industry practices, and advise senior Operations and IT leaders on modernization opportunities.
• Develop and maintain multi-year Operations capability roadmaps aligned with enterprise strategy, regulatory requirements, architecture standards, planning, and budgeting.
• Own the operational performance and lifecycle of core Operations platforms, including LIMS, process automation, and sample management systems.
• Define platform vision, governance, release strategy, integrations, upgrades, vendor relationships, security, compliance, scalability, and user experience.
• Drive ITIL-based operational excellence, standardization, data governance, interoperability, investment prioritization, and cost management.
• Facilitate cross-functional collaboration across Operations, IT, R&D, cybersecurity, and enterprise platform stakeholders.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field.
• Minimum 8+ years of progressive IT, digital, or Operations technology experience in regulated industries such as healthcare, life sciences, or diagnostics, including 4+ years of management experience.
• Demonstrated experience with laboratory systems and technologies, including LIMS, process automation platforms, and sample management solutions.
• Experience with IT governance, system lifecycle management, vendor management, ITIL-based incident, problem, and change management, and platform governance.
• Experience developing technology roadmaps, prioritizing investments, managing budgets, and delivering measurable business value.
• Knowledge of regulatory and compliance standards including FDA, GxP, HIPAA, and GDPR, and their impact on laboratory platforms and data management.
• Experience with enterprise architecture, data governance, master data management, data quality, system integration, and interoperability across R&D, Operations, ERP, data, and analytics platforms.
• Advanced knowledge of cybersecurity principles for laboratory and operational technology environments, plus familiarity with cloud platforms and architectures such as AWS and Azure.
• Strong strategic, analytical, communication, leadership, executive presence, and problem-solving skills, including experience influencing senior and C-level stakeholders, governance boards, and steering committees.
• Experience building and leading high-performing cross-functional teams in a matrixed organization.
• Commitment to FMI’s values: Integrity, Courage, and Passion.

Nice to have

• Advanced degree such as an MBA or MS in Business Administration, Information Systems, Engineering, or Life Sciences.
• 10+ years of experience in laboratory diagnostics, biopharma, or healthcare Operations technology.
• Deep expertise in LIMS platforms such as Thermo Fisher SampleManager, LabWare, or LabVantage, and modern laboratory automation ecosystems.
• Experience leading large-scale digital transformation or modernization initiatives in regulated environments.
• Certifications such as ITIL, TOGAF, PMP, or relevant industry frameworks.
• Experience with Lean, Six Sigma, or continuous improvement methodologies applied to laboratory or operational processes.

Culture & Benefits

• Hybrid work arrangement subject to FMI attendance policies.
• Benefits are provided for the position.
• A discretionary annual bonus may be available based on individual and company performance.
• Role operates across Operations, IT, R&D, cybersecurity, and enterprise stakeholders in a matrixed environment.