Strategy & Business Analysis Senior Manager, Customer Office (Cybersecurity)

Location: Colorado, United States; other listed locations include Florida, Texas, Georgia, and Nevada.

Base pay range for Colorado and listed comparable markets: $136,200–$199,760 USD per year.

Company

hirify.global provides human- and agent-centric cybersecurity solutions protecting people, data, and AI agents across email, cloud, and collaboration tools.

What you will do

• Conduct complex strategic analysis and scenario modeling to support executive- and Board-level decisions across the Customer Office.
• Develop operating, capacity, financial, budget, headcount, revenue, and long-range planning models.
• Analyze customer, pricing, renewal, services, and operational data to identify trends, opportunities, risks, and investment impacts.
• Lead business reviews, operational cadences, governance forums, forecasting, and performance management.
• Create executive-ready recommendations, presentations, reports, and decision frameworks for QBRs, Board meetings, and leadership requests.
• Partner with Finance, Sales Operations, Business Intelligence, and Customer Office leaders to improve dashboards, self-service reporting, and data governance.

Requirements

• Bachelor’s degree in Business, Management, or a related field; MBA preferred.
• 10+ years of experience in strategy, business analysis, operations, or related roles, including 7+ years within SaaS, preferably in GTM, Customer Success, Support, or Services Operations.
• Extensive customer-focused analysis experience, including churn analytics, support demand modeling, services attach and expansion, adoption analytics, and customer health or risk modeling.
• Deep expertise analyzing multiple datasets in Excel and creating reusable workbooks for senior audiences.
• Proven expertise with Power BI, Tableau, or other business intelligence tools.
• Experience with CRM, Revenue Management, and Customer Success software such as Salesforce, Clari/Gong, and Gainsight/Totango.
• Strong strategic thinking, analytical, problem-solving, communication, and executive-level presentation skills.
• Ability to work independently with general direction, operate in a fast-paced high-growth environment, and drive results through collaboration in a highly matrixed organization.

Culture & Benefits

• Full-time role with a flexible work environment and global collaboration opportunities.
• Competitive compensation and comprehensive benefits.
• Flexible time off, a well-being program, two paid Wellbeing Days, and two paid Volunteer Days annually.
• Annual wellness and community outreach days, career development, and recognition programs.
• Work from Anywhere option for up to three weeks per year.

Hiring process

• Submit an application with any supporting information.
• Accommodation is available during the application or interview process upon request.