Client Success Manager (Programmatic)

Location: Remote within the Netherlands, supporting business across the EMEA region

Company

hirify.global is a software company providing technology for buying, selling, and delivering out-of-home media and powering digital-out-of-home campaigns.

What you will do

• Develop responses to RFPs and inventory requests, including media plans and recommendations aligned with campaign objectives.
• Own campaign opportunities from media planning through live execution and communicate precise deal requirements for won opportunities.
• Partner with Sales to drive net-new pipeline, organic account growth, and long-term value across agencies, DSPs, and brand clients.
• Advise programmatic partners across EMEA and collaborate with Sales, Ad Operations, and Client Success to deliver reliable service.
• Work with media owners, publisher sales, and supply teams to secure inventory and resolve campaign delivery needs.
• Contribute to case studies, client collateral, process improvements, best practices, and knowledge documentation.

Requirements

• Previous experience in Programmatic Ad Operations, Programmatic Trading, or Account Management within a DSP, SSP, publisher, or media agency.
• Deep understanding of programmatic ecosystems, including DSPs, SSPs, and the RTB landscape, and/or digital-out-of-home networks.
• Advanced proficiency in Microsoft Excel and MS Office, including pivot tables, data manipulation, and synthesizing large data sets into actionable campaign insights.
• Proven analytical and troubleshooting abilities, with experience collaborating cross-functionally in fast-paced environments.
• Solutions-oriented mindset, strong problem-solving initiative, and dedication to customer satisfaction.
• Excellent organizational and multitasking capabilities with meticulous attention to detail under tight deadlines.
• Excellent written and spoken business English required.
• Passion for emerging programmatic channels and DOOH technology, with a collaborative approach and willingness to provide product and workflow feedback.

Nice to have

• Fluency in an additional European language.

Culture & Benefits

• Fully remote work setup within the Netherlands, supporting business across the EMEA region.
• €500 annual wellness fund for mental and physical health and office-related expenses.
• Unlimited online mental health support through BetterHelp for employees and their families.
• Comprehensive vacation package, five floater days, and two paid volunteer days per year.
• Parental leave salary supplement and a dedicated yearly training and development budget.
• Inclusive employer with accommodations available on request for candidates with disabilities throughout the hiring process.