Director of Customer Success (AdTech)

Location: Remote-first, working from the DC or NY metro area

Company

hirify.global is an online trust and safety platform protecting businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV app, and website activity.

What you will do

• Partner with executive leadership to define strategies that improve customer engagement, retention, growth, churn reduction, and client advocacy.
• Own key client relationships across SSPs, DSPs, ad exchanges, agencies, publishers, and other programmatic advertising businesses.
• Lead and develop the Customer Success team while setting objectives, guidelines, and operating strategies.
• Guide customers on ad fraud prevention, privacy compliance, campaign performance, and business goals.
• Monitor engagement metrics, team KPIs, and account health to identify risks and determine next steps.
• Collaborate with Sales and Marketing on upsell and cross-sell opportunities and stay current with industry developments.

Requirements

• BA/BS degree in a technical, business, or related field, or equivalent experience.
• 4+ years of experience in client-facing customer success, technical account management, or technical sales within digital advertising technology.
• Experience creating strategies that drive customer engagement, growth, retention, and revenue.
• Deep understanding of Invalid Traffic, viewability, programmatic advertising, digital media channels, and ad operations.
• Ability to translate product insights into ROI-focused client recommendations and translate client requests for technical teams.
• Expert communication skills, including the ability to conduct C-level customer conversations.

Culture & Benefits

• Medical, dental, and vision insurance with 100% of employee premiums covered and 50% coverage for dependents.
• Generous parental and maternity leave and unlimited paid time off.
• 401(k), employee referral bonus program, and monthly internet reimbursement.
• Casual, flexible work environment with annual team events.
• International and domestic travel, with a clear path to senior leadership as the company grows.