Service Desk Technician III

Location: Remote, but candidates must reside in or near North Charleston, West Ashley, Summerville, or Mount Pleasant, South Carolina, and be able to travel within these areas as needed.

Company

A technology-powered oncology organization supporting independent physicians and patients through a patient-centric, physician-driven model.

What you will do

• Resolve moderately complex Tier 2 incidents and service requests independently.
• Act as the first escalation point for Service Desk Technician I and II colleagues.
• Own designated technical areas, including applications, identity tools, and practice-specific systems.
• Perform root-cause analysis for recurring issues and contribute to problem records.
• Mentor Tier 1 technicians and support knowledge-base quality and contributions.
• Coordinate with IT Operations, End User Computing, and Field Operations while refining ticket workflows, processes, and documentation.

Requirements

• High school diploma or GED required; a relevant college degree is preferred.
• 2 to 4 or more years of service desk or enterprise IT support experience.
• Advanced troubleshooting across endpoint, identity, and productivity platforms.
• Advanced technical expertise with Active Directory, Microsoft 365, and networking fundamentals.
• Strong analytical, incident-management, and problem-management skills.
• Ability to coach and mentor teammates through leadership without authority.
• Excellent communication with technical and non-technical users.
• Ability to develop procedures, knowledge articles, and standards.
• Attendance is an essential job function.

Nice to have

• Experience with ServiceNow, Active Directory, Microsoft 365, Okta, and NinjaOne.
• Healthcare-related experience.
• ITIL Foundation or Microsoft certifications.

Culture & Benefits

• Full-time remote position with local travel to practices in the North Charleston area as needed.
• Participation in a 24x7 on-call support rotation.
• Values-driven culture focused on improving support for independent physicians and their patients.