Work Café Relationship Manager (Fintech)

Location: Williamsburg, Brooklyn, NY, United States; customer-facing, in-person Work Café role.

Annual base pay range: $38,250–$61,000 USD.

Company

hirify.global is a financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Serve as a primary customer-facing resource for sales opportunities, new product account openings, referrals, and customer relationship development.
• Identify consumer and business customers’ current and future financial needs through consultative conversations.
• Generate and deepen relationships through outbound sales, prospecting, cross-selling, and business development.
• Promote Work Café services, programming, events, co-working, and meeting facilities through community and B2B engagement.
• Encourage digital engagement and explain the benefits of available alternative banking channels.
• Complete account openings, loan applications, servicing requests, routine transactions, and compliance and security procedures accurately.

Requirements

• Associate’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• At least 3 years of demonstrated success in outbound calling and prospecting.
• At least 2 years of experience in a financial services sales position.
• Ability to develop and deepen customer relationships and generate new business through prospecting and business development.
• Strong knowledge of consumer and business banking products and services.
• Digital expertise and ability to promote digital engagement with customers and prospects.
• Credible, trustworthy, professional presentation and ability to comply with policies and procedures.
• Proactive, detail-oriented, problem-solving approach with strong interpersonal, verbal, written, consultative, and customer concern-resolution skills.
• Extensive knowledge of relationship management.
• Must be legally authorized to work full-time in the United States without employer sponsorship.

Nice to have

• At least 2 years in a business banking relationship role.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.

Culture & Benefits

• Customer-centric environment focused on innovation, technology, responsible risk management, and inclusive employment practices.
• Rewards and benefits package supporting employees, families, and well-being.
• Frequent sitting, standing, and walking; occasional light lifting or moving of equipment or furniture may be required depending on location.

Hiring process

• Submit an application for the role.
• Contact TAOps@hirify.global.us for assistance or accommodation during the application process.