VP of Client Success (Healthcare)

Location: Remote within the United States; corporate roles are not hired in Alaska, Delaware, Hawaii, Maine, Mississippi, Oklahoma, South Dakota, or Vermont. Virta is remote-first with office hubs in Denver and San Francisco.

Salary: $275,000–$300,000 annually, plus equity and bonus.

Company

hirify.global develops technology, personalized nutrition, and virtual care solutions to help reverse metabolic disease, serving employers, health plans, and government organizations.

What you will do

• Lead the Employer and Health Plan customer segments, including the Implementation function.
• Grow and manage revenue from the existing customer base through account expansion, renewals, product adoption, and improved member participation.
• Build executive relationships with major employer and health plan clients, establish program goals and KPIs, and communicate treatment impact, ROI, and savings.
• Scale and manage Client Success and Implementation teams, processes, systems, and infrastructure while improving efficiency.
• Identify renewal risks, create remediation plans, and partner with Patient Marketing to improve access and best-practice adoption.
• Advocate for customers across Operations and Product to improve launches, patient onboarding, enrollment, billing, and the overall customer and patient experience.

Requirements

• 15+ years of Commercial Leadership experience in healthcare, focused on both large employers and health plans.
• Track record of implementing strategies that drive revenue growth through expansion and account retention.
• In-depth knowledge of the healthcare ecosystem and industry trends.
• Experience scaling a Client Success organization and managing and mentoring growing teams, including other people leaders.
• Ability to proactively solve problems and drive new initiatives.
• Strong management presence and leadership ability, with communication, project leadership, and interpersonal skills that inspire and motivate leaders and teams.
• Ability and flexibility to work cross-functionally in an evolving, fast-paced company.
• Proven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiency.
• Ability to follow security and privacy procedures when handling HIPAA-governed patient information.

Culture & Benefits

• Values-driven culture centered on people first, ownership, positive impact, no ego, transparency, evidence-based decisions, and rapid iteration.
• Remote-first work environment with office hubs in Denver and San Francisco.
• Compensation includes equity and bonus in addition to salary.
• Security and privacy training is provided for work involving sensitive patient information.
• AI-powered tools may be used in application review, candidate screening, and interview note taking; final hiring decisions are made by hirify.global personnel.

Hiring process

• The recruiting process may include AI-supported application review, candidate screening, and interview note taking.
• Final hiring decisions are made by hirify.global personnel.