Technical Systems Analyst (Gaming Systems)

Location: Verona, NY, USA

Salary: $47,000–$60,000 per year, paid weekly

Company

hirify.global is hiring for a technical systems operations and support position.

What you will do

• Support startup, monitoring, control, and shutdown of computer systems, including remote-site consoles and control equipment.
• Assess system performance, maintain operating standards, and implement corrections or improvements.
• Provide proactive troubleshooting, first- and second-level support, ticket escalation, remote server and desktop control, and vendor service coordination.
• Maintain operations procedures, manuals, standard operating procedures, and change updates.
• Run and verify scheduled backups, rotate tapes for offsite storage, and protect organizational data.
• Monitor batch processing and work requests, complete gaming system audits, and support onboarding and offboarding.

Requirements

• Degree in Computer Science or a related technical field and/or at least four years of equivalent experience in an IT environment.
• Experience resolving a wide range of computer user difficulties and strong troubleshooting skills, including knowing when to escalate issues.
• General knowledge of IBM AS/400 and OS/400, UNIX, Intel platforms, database concepts, networking protocols, concepts, and devices.
• Basic understanding of Windows operating systems and knowledge of Microsoft Office, Microsoft Windows, TCP/IP, DNS, cabling, wireless networking, and administrator-level functionality across operating systems.
• Experience with corporate infrastructure packages including Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and virus scanning.
• Knowledge and experience supporting end-user hardware including PCs, components, peripherals, drivers, firmware, printers, and laptops.
• Understanding of VPN, TFP, and Incident Management and Response.
• Detail orientation and the ability to multitask effectively.
• Flexibility to work any shift in a 24x7 coverage support position.

Nice to have

• Industry certification.
• Information Technology Call Center experience.
• Experience with gaming and/or hospitality systems.
• Working knowledge of transaction processing and data flow in a large enterprise computing environment.

Culture & Benefits

• Full-time position with 24x7 operational coverage requirements.
• Medical, dental, and vision insurance.
• 401(k) with matching.
• Paid sick leave, vacation, and holidays.
• Weekly pay.