Grant-Desktop Support

Location: Bronx, New York, United States; travel to assigned office locations throughout New York City, with the primary site in Brooklyn

Salary: USD 26–27.40 per hour

Company

Grant Associates, part of APM and affiliated with hirify.global, is a national workforce development organization providing services to companies, communities, and job seekers.

What you will do

• Operate IT functions and provide local and remote end-user support for offices, programs, and expansion centers.
• Resolve helpdesk tickets and troubleshoot systems, network, Windows, and user-reported problems, escalating issues when necessary.
• Install, configure, and maintain computers, laptops, monitors, printers, and other peripheral equipment.
• Support users with technology adoption and deliver end-user training.
• Use remote desktop applications and helpdesk software while participating in assigned projects.
• Coordinate with the US IT shared services team, center staff, and headquarters personnel.

Requirements

• Four-year degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Three to five years of experience supporting IT environments, including helpdesk and network infrastructure.
• Experience with Windows, networking, Microsoft Office 365, and administration.
• Excellent verbal and written communication skills, including technical documentation.
• Strong customer service, interpersonal, analytical, attention-to-detail, and follow-through skills, including the ability to handle pressured situations.

Culture & Benefits

• Full-time employment with competitive wages and opportunities for professional growth and training.
• 11 paid holidays, PTO, summer Fridays, and guided professional development plans.
• Medical, vision, and dental coverage, employer-paid life insurance, and employer 401(k) contributions.
• Tuition reimbursement, employee assistance programs, financial counseling, and referral bonuses.
• Wellness sessions, company picnics, volunteer experiences, and participation in innovation, culture, fitness, and green initiatives.