Deskside Technician - Tier 2

Location: Falls Church, VA — onsite

Company

hirify.global delivers mission-aligned services and people-focused IT solutions to government organizations.

What you will do

• Act as the daily client interface and represent hirify.global in client engagements.
• Provide phone and in-person support for desktop and laptop users, email, LAN/WAN, user accounts, Active Directory, desktop images, and COTS/GOTS applications.
• Diagnose and correct hardware, software, connectivity, printing, peripheral, password, and other IT issues.
• Support Microsoft, Adobe, Roxio, and other deployed applications, including user education, training, and direct assistance.
• Back up, recover, and restore workstation data during upgrades or system problems.
• Serve as the initial point of contact for all IT-related troubleshooting.

Requirements

• Active DOD Public Trust or higher is required.
• DOD 8570 IAT Level II or III certification is required, such as Security+ CE.
• Bachelor’s degree and 4 years of technical support experience, or a high school degree and 8 years of technical support experience.
• At least 4 years of enterprise experience in a commercial or government environment.
• Familiarity with standard Microsoft Office software and Microsoft Project.
• Knowledge of workstation administration and management, including imaging, plus basic network support and account administration in an Active Directory environment.
• Strong analytical, oral and written communication, presentation, and problem-solving skills.
• Ability to gain internal support, work independently without supervision, and establish effective relationships with customers, technical staff, managers, and peers.

Nice to have

• ITIL Foundation v4 certification.
• Knowledge of Remedy or other trouble-ticket software.

Culture & Benefits

• Inclusive and supportive workplace where employees have a voice.
• Work focused on innovative solutions for government clients of national, state, and local importance.