Client Success Manager (Healthcare)

Location: Newark, New Jersey, United States

Salary: $70,000–$80,000 per year, plus eligibility for a discretionary company bonus.

Company

hirify.global’s Medscape division develops physician portals and mobile applications that provide clinical reference information, continuing medical education, treatment information, and professional communication for healthcare professionals.

What you will do

• Build and maintain strong client relationships and support a high-quality customer-service experience.
• Act as the day-to-day lead for assigned accounts and ensure timely, successful delivery of Medscape solutions aligned with client objectives.
• Coordinate with Sales and internal departments from sale through execution and launch, including project health, reviews, quality checks, and follow-up.
• Prepare and distribute kick-off documents, status reports, contact reports, and other client communications.
• Develop knowledge of Medscape products and processes to improve efficiency, speed to market, and client experience.
• Support revenue delivery and travel to client locations as needed.

Requirements

• Bachelor’s degree preferred; related experience may be considered.
• 3–4 years of combined digital, agency, and healthcare experience.
• 1–2 years of Account Management or Client Service experience.
• Strong organization, communication, persuasion, prioritization, and adaptability skills in a deadline-driven environment.

Nice to have

• Experience in pharmaceutical or HCP advertising, healthcare, or medical/legal/regulatory review; equivalent experience in a highly regulated industry may substitute.
• Familiarity with HCP-based clients and the MLR process.
• Understanding of digital advertising.
• Ability to thrive in a fast-paced, collaborative environment.

Culture & Benefits

• Health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and flexible holidays.
• 401(k) retirement plan with employer matching.
• Life and disability insurance, Employee Assistance Program, and commuter or transit benefits where applicable.
• Benefits eligibility may vary by job classification, schedule, work location, and length of employment.