Customer Success Manager (Autonomous Drones)

Location: Remote in Canada, based in British Columbia or Ontario, with convenient access to a major airport; approximately 40% travel to customer and hirify.global locations is expected.

Annual base salary: CA $140,000–$180,000.

Company

hirify.global develops autonomous flight technology, drones, and hardware and software solutions for utility inspection, public safety, national security, and other customers.

What you will do

• Shape the Canadian go-to-market and customer success strategy independently.
• Build scalable customer onboarding, account management, and post-sales success processes.
• Manage implementation projects for large enterprise customers and deliver technology, services, and program outcomes.
• Develop customer relationships through proactive engagement, cadence-based follow-ups, and business reviews.
• Quantify product feedback and brief executives to support a customer- and market-aligned product roadmap.
• Manage approximately 20 accounts, driving adoption, expansions, and renewals.

Requirements

• Experience supporting customers in public-sector industries such as public safety or transportation, or commercial industries such as utilities, oil and gas, or AEC.
• A proven track record implementing and scaling programs and technology, driving hardware and software adoption, and working with technical teams to meet customer schedules.
• Excellent written and verbal communication skills, with a strong focus on project management tools and concepts.
• Experience engaging customers proactively through metrics-based practices and partnering with sales to drive expansion.
• A strong desire to learn, innovate, and adapt in a growing and changing environment.
• Ability to work and reside in Canada.
• Willingness to travel approximately 40%.
• Ability to obtain a Pilot Certificate – Advanced Operations.

Nice to have

• Experience with commercial Unmanned Aircraft Systems and related software development or deployment.
• Fluency in French.

Culture & Benefits

• Remote work with expected travel to customer and hirify.global locations.
• Regular full-time employment with group health insurance, paid vacation, paid sick leave, and company holidays, subject to applicable policies and eligibility requirements.
• A multidisciplinary, inclusive environment that values diverse perspectives and innovation.
• Employment and benefits are subject to applicable federal and provincial laws and company policies.