Enterprise Customer Success Manager (AI)

Location: Hybrid role based in the greater Boston area, with 10+ customer visits per year.

Salary: $100k–$130k total base + variable, plus equity and full benefits.

Company

hirify.global is an AI-powered industry cloud for B2B distributors, combining CRM, PIM, quote and order entry automation, Pronto, and AI agents.

What you will do

• Own a ~$2.5M ARR book of enterprise and mid-market customers, supporting active engagement, adoption, and renewal success from implementation through renewal cycles.
• Learn each customer’s business, sales processes, growth goals, revenue drivers, margins, and rep productivity challenges.
• Lead business and executive conversations, demonstrate how Proton can support customer goals, and build relationships with representatives, managers, and executives.
• Use data and usage trends to identify opportunities and risks, provide recommendations during Executive Business Reviews, and create plans to address accounts that are off track.
• Partner with Sales on expansion opportunities and collaborate with Product, Engineering, Implementation, and Sales to solve customer problems.
• Use internal AI tools and agents to find answers, uncover insights, automate work, build solutions, and share customer learnings with Product and Customer Success.

Requirements

• 3–4+ years of experience in Customer Success or a similar customer-facing role in B2B SaaS.
• Ability to learn how businesses operate, ask probing questions, and connect customer challenges to growth, revenue, margins, and productivity.
• Extreme ownership, strong follow-through, and the ability to keep customer problems moving toward resolution.
• Consultative, creative, and solution-oriented approach, including the ability to involve the right internal partners and bring a plan when the answer is not immediately available.
• Ability to work effectively with ambiguity and switch between big-picture strategy and hands-on problem-solving.
• Technical curiosity and willingness to learn CRMs, data tools, and AI agents; engineering experience is not required.
• Confidence communicating with executives and understanding executive priorities.
• Ability to help teams adopt new tools and maintain usage over time.

Nice to have

• Early-stage company experience.

Culture & Benefits

• Hybrid work based in the greater Boston area.
• Full benefits and equity.
• Collaborative environment focused on sharing customer insights and learning across teams.
• Regular customer interaction, including 10+ customer visits per year.