Customer Enablement Manager (AI)

Location: Sydney, Australia, with an office-centric hybrid schedule. In-office days are Tuesday, Wednesday, and Thursday; working from home is generally available on Mondays and Fridays.

Base salary: AUD 143,000–162,000 per year, excluding potential equity, sales incentives, and benefits.

Company

Asana provides a platform for human and AI collaboration used by teams worldwide to achieve business goals.

What you will do

• Own a portfolio of customer enablement engagements from discovery and planning through delivery and follow-through.
• Lead workflow consultations, process mapping, workshops, training programs, and scalable learning experiences for end users, workflow owners, champions, and business leaders.
• Manage project-based implementations, including discovery, planning, workflow configuration, testing, launch, and handoff.
• Translate Asana and AI capabilities into practical workflows that improve adoption, efficiency, collaboration, and measurable business outcomes.
• Partner with CSMs and account teams while managing milestones, stakeholders, competing priorities, and customer objectives.

Requirements

• 4+ years of experience in customer enablement, implementation, customer success, consulting, professional services, change management, learning and development, or a related customer-facing role, ideally in SaaS.
• Experience leading customer engagements combining discovery, consultation, solution design, facilitation, implementation, and enablement to drive adoption or behavior change.
• Hands-on experience translating business requirements into workflow designs and configuring solutions through testing and launch.
• Strong project and portfolio management skills, including balancing ongoing customer portfolios with time-bound implementation projects and cross-functional stakeholders.
• Consultative problem-solving skills, including asking thoughtful questions, identifying root causes, synthesizing customer needs, and recommending clear solutions.
• Effective facilitation and communication skills for audiences ranging from end users to senior business stakeholders.
• Commercial awareness and understanding of how implementation and adoption contribute to customer value, retention, and expansion.
• Curiosity about AI tools and emerging technologies, with willingness to learn and use them to improve productivity, collaboration, or decision-making.

Culture & Benefits

• Office-centric hybrid culture with collaboration in the Sydney office.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans.
• In-office culinary options and benefits that may vary by role, country, and local regulations.