Customer Success Manager (AI Success Architect)

Location: Fully remote depending on the US state of residence, or Chicago office with an office-centric hybrid schedule. In-office days are Monday, Tuesday, and Thursday; travel to customer sites may be required up to 20%.

Base salary: $116,800–$148,800 per year, plus potential equity, sales incentive pay, and benefits.

Company

Asana is a platform for human and AI collaboration used by teams worldwide to achieve important goals.

What you will do

• Own the post-sales relationship and accountability for AI adoption, consumption, and commercial outcomes across approximately 50 enterprise accounts.
• Build joint success plans and lead business reviews connecting customer goals with measurable results.
• Diagnose customer workflows and map them to AI Studio, AI Teammates, and MCP-based integrations to reduce manual effort and accelerate decision-making.
• Guide customers in establishing work habits and governance that provide AI models with consistent context.
• Lead change-management and enablement programs that build internal champions and sustain adoption.
• Track adoption, account health, and expansion readiness while partnering with Solutions Engineering, Professional Services, Sales, Product, and Customer Success leadership.

Requirements

• 5+ years of experience in customer success, strategic account management, or enterprise technology, including delivery and adoption for complex, high-value accounts.
• Experience managing enterprise relationships across technical and business stakeholders.
• Understanding of AI agents, workflow automation principles, and areas where AI can create substantial versus incremental impact.
• Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally in consumption-based models.
• Strong change-management and program-management skills across concurrent, long-term initiatives.
• Effective communication across executive presentations and tactical working sessions with operations teams.
• Ability to navigate fast-paced, ambiguous environments with sound judgment.
• Willingness to travel up to 20% to customer sites as needed.

Nice to have

• Experience with enterprise AI, automation, or workflow platforms, or familiarity with MCP.

Culture & Benefits

• Office-centric culture with hybrid-work elements and remote eligibility depending on the US state and role.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans.
• In-office culinary options and equitable benefits that may vary by role, country, and local regulations.