Customer Success Engineer (HashiCorp)

Location: Hybrid role based in San Francisco or Seattle, United States, with up to 40% travel or two days per week away from home depending on project requirements.

Salary: $161,190–$269,496 per year, plus eligibility for an IBM Sales Incentive plan.

Company

hirify.global, now part of IBM, provides infrastructure automation and security tools that help organizations manage multi-cloud and hybrid environments.

What you will do

• Own the technical success of assigned customer accounts from onboarding through adoption, expansion, and renewal.
• Provide technical and business guidance on hirify.global tools, helping customers resolve blockers, optimize solution design, and achieve measurable value.
• Understand customer goals, challenges, and technical requirements and tailor engagements accordingly.
• Maintain account health scores, notes, and calls to action in Gainsight.
• Partner with sales, product, and engineering teams to manage customer risk, expand product usage, and translate customer requirements into product improvements.
• Lead recovery actions for escalated customers and coordinate their return to normal health.

Requirements

• Bachelor’s degree.
• Proven experience in solution architecture, sales engineering, technical account management, or equivalent work.
• Proficiency with software development, operations, security, cloud, containers, and scheduling-platform concepts and technologies.
• Knowledge of infrastructure automation, identity management, DevOps, and comparable solutions such as Terraform and Vault.
• Experience planning projects and leading customers through implementations of highly technical products.
• Exceptional communication skills, including developing and delivering technical content, understanding customer priorities, and handling objections.
• Ability to work with and advise both technical and business stakeholders, understand customer pain, and prescribe technical and process solutions.
• Experience driving product-use-case adoption, customer value, satisfaction, risk mitigation, and renewals.
• Ability to work independently and effectively in a highly dynamic customer-focused environment, including remotely.

Nice to have

• Experience designing and implementing complex client solutions and providing product-refinement input.
• Experience creating and delivering technical accelerators such as demonstrations, proofs of technology, proofs of concept, workshops, solution designs, proposals, and MVPs.
• Experience analyzing competitive landscapes, articulating value propositions and ROI, and tracking market trends.

Culture & Benefits

• Hybrid work arrangement with project-dependent travel of up to 40% or two days per week away from home.
• Healthcare, dental, vision, mental-health, disability, life-insurance, and financial benefits, including 401(k) and pension programs.
• Paid holidays, sick time, vacation, parental bonding leave, and other paid care leave.
• AI-driven learning resources, training, and access to industry-recognized certifications.
• Inclusive employee resource groups, volunteering opportunities, and retail, service, and experience discounts.
• Visa sponsorship is not available now or in the future; candidates must be able to work without current or future sponsorship.

Hiring process

• The role was posted on 02 November 2026 and is expected to remain open for 21 days or less if filled earlier.