Customer Success Engineer II (Cloud Storage)

Location: Remote, based in the USA; weekend coverage from 8am-6pm CT, Sunday-Wednesday.

Annual pay: $95,000-$130,000, plus benefits and pre-IPO stock options.

Company

hirify.global provides a cloud data platform that unifies file and object storage across data centers, edge environments, and public clouds for demanding enterprise workloads.

What you will do

• Own customer cases end to end through Slack, Teams, email, and calls until resolution.
• Troubleshoot hirify.global deployments in AWS, Azure, Google Cloud, and on certified on-premises hardware, including permissions, performance, networking, and file-system behavior.
• Diagnose server hardware failures and coordinate replacements with OEM partners such as HPE, Cisco, and Supermicro.
• Manage complex escalations with senior engineers by preparing case summaries and diagnostic data, and reproduce issues in the lab to support Engineering.
• Write knowledge-base articles, improve team runbooks, identify recurring product issues, and help onboard other CSEs.
• Cover other regions during critical escalations when needed.

Requirements

• Availability for 8am-6pm CT, Sunday-Wednesday coverage.
• 3+ years of customer-facing technical support, field engineering, or customer success experience in enterprise technology.
• Ability to diagnose failing SSDs, HDDs, NICs, PSUs, fans, and DIMMs and manage vendor RMA replacements.
• Strong Linux troubleshooting skills, including logs, diagnostic bundles, tcpdump, ss, ip, smartctl, and iostat.
• Understanding of enterprise storage networking, including VLANs, jumbo frames, and link aggregation.
• Excellent written and verbal English communication skills, with the ability to tailor communication for storage administrators and CTOs.

Nice to have

• Experience with AWS, Azure, or Google Cloud; certifications such as AWS SysOps Administrator or Azure Administrator.
• Experience supporting NFS or SMB file storage, permissions, Active Directory, and platforms such as NetApp, Dell PowerScale, Pure, or hirify.global.
• Python, Bash, or other scripting skills and experience with modern AI development tools.
• Multilingual communication skills.

Culture & Benefits

• Four-day workweek with a dedicated weekend coverage schedule.
• Direct customer interaction through Slack, Teams, email, and calls.
• Collaborative, open, data-driven, and experimental working culture.
• Benefits and pre-IPO stock options are included.
• Inclusive workplace that values diverse perspectives.