Senior Technical Customer Success Manager (Cybersecurity)

Location: Remote

Salary: $155,000–$165,000 annually base compensation, with opportunity to earn more.

Company

hirify.global provides a security product through a remote-first organization with an office in San Francisco, California.

What you will do

• Own a book of 12–18 customer accounts totaling $2–5M ARR, building relationships that drive product adoption, expansion, and retention.
• Lead customer onboarding, complex deployments, and resolution of intricate product-level technical challenges.
• Create and execute account and success plans across the customer lifecycle, including at least one value-focused executive business review per customer each year.
• Advise customers on business needs, use cases, product usage, risks, best practices, and technical solutions.
• Lead escalations and coordinate with Engineering, Product, Support, and Sales to resolve issues effectively.
• Aggregate customer feedback, prioritize feature requests, and advocate for customers with Product and Engineering.

Requirements

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments.
• 5+ years of domain expertise in a security product, cloud email, Google Workspace, Microsoft 365, SSO, or equivalent.
• Hands-on experience with SQL or writing code, including custom API-based integrations.
• Ability to understand complex product and subject-area questions, suggest technical solutions, participate in open-ended discussions, and assess action plans.
• Ability to create and execute Success Plans independently, manage milestones and tasks, surface risks, and drive both tactical work and long-term growth strategy.
• Clear, concise, honest verbal and written communication, particularly in asynchronous channels.
• Experience collaborating with Engineering, Product, Support, and Sales teams.
• Ability to work effectively in ambiguous, rapidly changing environments and help mature and scale a Customer Success program.

Nice to have

• Cybersecurity or identity management experience.

Culture & Benefits

• Remote-first workplace with an office in San Francisco, California.
• Opportunity to help write and mature the Customer Success organization’s operating playbook.
• Work in a collaborative environment with rapidly changing technology and customer-focused cross-functional teams.
• Equal opportunity workplace committed to diversity and inclusion.