Sr Technical Customer Success Manager (Cybersecurity)

TL;DR

Sr Technical Customer Success Manager (Cybersecurity): Fully own a book of 12-18 enterprise accounts totaling $2-5M ARR, driving product adoption, retention, and expansion with an accent on advanced technical expertise in onboarding, deployments, and integrations. Focus on building relationships, leading executive business reviews, resolving escalations, and advocating customer feedback to engineering teams.

Location: Remote-first (US-based company with office in San Francisco, California)

Salary: $150,000-$180,000

Company

Remote-first SaaS company building security solutions for cloud email, Google Workspace, and Microsoft 365.

What you will do

• Fully own your book of business (12-18 accounts, $2-5M ARR) and build strong relationships to maximize product value.
• Provide technical expertise for onboarding, complex deployments, and resolving technical challenges.
• Develop and execute account plans to drive adoption, lifecycle progression, and expansion opportunities.
• Lead annual executive business reviews (EBR) and communicate on features, roadmaps, and feedback.
• Handle escalations, coordinate with internal teams, and advocate for customer needs with product and engineering.

Requirements

• 5+ years in customer-facing post-sales or implementation in SaaS; cybersecurity or identity management experience preferred.
• 5+ years hands-on with SQL/code, API integrations, and expertise in security products, cloud email, Google Workspace/Microsoft 365, or SSO.
• Proven proactive account management with success plans driving outcomes and growth.
• Clear, succinct communication as peers with customers, verbally and asynchronously.
• Collaboration with Engineering, Product, Support, and Sales teams.
• Growth mindset thriving in ambiguous, fast-changing environments.

Culture & Benefits

• Remote-first workplace with San Francisco office.
• Key role in evolving Customer Success organization, helping shape playbooks and processes.
• Emphasis on clear communication, collaboration, and turning customers into advocates.
• Equal opportunity employer committed to diversity and inclusion.