Senior Customer Success Architect (DevOps)

Location: Remote, United States; travel up to 25% to serve business or client needs.

Base salary: USD $94,000.00–$249,280.00 per year, plus sales incentives based on an 80/20 base salary/sales incentive structure. Certain roles may also include annual bonuses, stock, and benefits.

Company

AI-powered developer platform supporting software development, open-source collaboration, and secure software delivery for developers and organizations worldwide.

What you will do

• Develop industry and customer insights for regulated industries, including banking, insurance, manufacturing, healthcare, and public sector, and align platform solutions with digital transformation goals.
• Act as a trusted technical advisor to customer stakeholders and internal teams, promoting DevOps, DevSecOps, and integration with existing technology landscapes.
• Resolve implementation blockers, support technology adoption, and deliver readiness resources, product demonstrations, workshops, and enablement sessions.
• Partner with sales, technical, support, and partner teams on customer challenges, proofs of concept, solution selection, and post-sales implementation.
• Analyze customer usage patterns, identify gaps and risks, and recommend strategies to improve product adoption, satisfaction, retention, and project delivery.
• Build external customer relationships, create strategic adoption frameworks and content, and contribute to customer engagement strategies.

Requirements

• 8+ years of experience in technical consulting, technical consultative selling, or related technical, sales, or industry experience; alternatively, equivalent experience or a qualifying degree combined with 2–6+ years of relevant experience.
• Ability to travel up to 25% to serve business or client needs.

Nice to have

• 10+ years of experience in technical consulting, technical consultative selling, or related technical, sales, or industry experience.
• 3+ years of experience in digital transformation using software modernization to drive customer business outcomes.
• 3+ years of experience in business consulting, consultative selling, or customer-facing work.
• 5+ years of experience orchestrating technical, support, and/or partner teams.
• Proficiency with the platform and other DevOps tools, plus a deep understanding of software development practices and application security, including SAST, DAST, and SCA.
• Experience in the software development platform industry, driving digital transformation initiatives, and aligning technology solutions with business objectives.
• Deep experience in regulated industries such as financial services, manufacturing, healthcare and life sciences, or the public sector.

Culture & Benefits

• Remote-first work environment for roles covered by the applicable location policy.
• Customer-obsessed, growth-oriented culture focused on ownership, collaboration, learning, and delivering outcomes.
• Learning and growth opportunities.
• Benefits and additional rewards may include generous benefits, annual bonuses, stock, and sales incentives depending on role eligibility.
• Diverse and inclusive workplace with interview accommodations available for candidates with disabilities.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• The position will remain open for a minimum of three days.