Customer Success Architect (Cortex)

Location: Remote, based in Dallas, Texas, United States of America

Salary: $112,900–$182,600 per year

Company

Cybersecurity organization focused on protecting digital environments through innovative security solutions.

What you will do

• Support customers after purchase by answering product questions, addressing technical requirements, troubleshooting issues, and helping optimize security infrastructure.
• Act as a trusted product subject-matter expert, including writing scripts and delivering customer training.
• Collaborate with product and engineering teams to improve customer and partner outcomes.
• Convert technical knowledge into customer-facing articles and guides to scale support coverage.
• Drive customer return on investment and value from security solutions.

Requirements

• 7+ years of experience in Security Operations or Engineering, including experience with SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers such as GCP, AWS, or Azure, and related use cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment and manage multiple tasks under pressure.
• Ability to collaborate with and influence cross-functional teams.
• Strong communication skills and the ability to build and maintain customer relationships.
• Experience in customer-facing roles is required.

Nice to have

• Experience with attack surface management or CNAPP.

Culture & Benefits

• Remote role with collaboration across geographies.
• Culture centered on trust, accountability, shared success, collaboration, execution, integrity, and inclusion.
• Compensation may include restricted stock units and a bonus.
• Employee benefits are available.
• Visa sponsorship is not available for this position.