Product Owner, Claims (London Market)

Location: Hybrid, based in London or York, United Kingdom; approximately 2 office days per week.

Company

hirify.global is an international specialist insurer focused on complex and distinctive risks, with a London Market business unit that develops capabilities across people, processes, and systems.

What you will do

• Own and proactively manage a complex, multi-stream Claims product backlog aligned with strategic objectives and OKRs.
• Own the product roadmap from discovery through delivery and adoption, enhancing an established Claims platform and identifying future opportunities.
• Translate ambiguous business problems into outcome-focused goals, clear requirements, acceptance criteria, sprint goals, and delivery iterations.
• Facilitate workshops and Agile events, prioritise work based on customer value, and remove blockers for the delivery team.
• Manage and motivate internal, external, and third-party delivery teams while coordinating risks, dependencies, progress, and roadmap impacts.
• Partner with London Market stakeholders, represent customer needs, coach less experienced Product Owners, and explore AI, data science, and emerging technologies for Claims.

Requirements

• Direct experience as a Product Owner in a similar Claims role, with a proven record of delivering value through cross-functional teams in complex digital product environments.
• Strong knowledge of the London Market is essential.
• Ability to operate in ambiguity, shape emerging product direction, and bring clarity to complex problem spaces.
• Experience owning and developing a product roadmap, including enhancing an established platform and identifying future development opportunities.
• Ability to balance competing priorities, manage dependencies, maintain progress toward longer-term Claims outcomes, and apply best practices.
• Excellent communication and stakeholder management skills, with the ability to influence Claims, technology, and data stakeholders.
• Customer-centric problem-solving approach and confidence to challenge the status quo and improve Claims processes.
• Experience using insight, user feedback, and process analysis to identify opportunities and improve Claims products and journeys.
• Experience working in an Agile or iterative environment, managing a backlog, and prioritising, delivering, and embedding business value; familiarity with OKRs, benefits tracking, and outcome-led delivery.

Nice to have

• Certified Agile Product Owner qualification.
• Experience with Jira, Confluence, or similar collaboration tools.
• Experience with emerging technologies or Data Science.

Culture & Benefits

• Permanent, full-time employment within an inclusive and diverse culture.
• Hybrid working designed to combine office collaboration with independence and flexibility.
• Work in a fast-paced Change Management Team shaping the future of the London Market.
• Opportunity to deliver measurable benefits for customers and contribute to strategic business goals.