Lead Product Manager Customer & Commercial Product 12m FTC (Retail)

Location: Equity House, Wellingborough, United Kingdom. Working hours: 38 per week.

Company

Booker is the UK's leading food and drink wholesaler, serving independent retailers, caterers and small businesses through branches, distribution centres and support locations across the UK; Booker is part of Tesco plc and operates separately from the core Tesco business.

What you will do

• Define and deliver the Customer & Commercial Product strategy and roadmap.
• Lead, coach and develop a high-performing team of Product Managers while embedding product best practices.
• Own customer-facing propositions, including sales enablement, loyalty and rewards.
• Drive innovation across personalisation, pricing and customer engagement products.
• Lead complex product and transformation programmes from discovery through delivery and adoption, with clear measurement of outcomes and benefits.
• Partner with Engineering, Data, Design and business teams, using customer insight and feedback while maintaining security, privacy and governance standards.

Requirements

• Experience leading product strategies and roadmaps in a complex environment.
• Strong people leadership skills, with a passion for coaching and developing others.
• A track record of delivering large-scale products or programmes that drive measurable business outcomes.
• Excellent stakeholder management, influencing and communication skills, including experience working with senior leaders.
• Strong commercial awareness and the ability to balance customer, colleague and business needs.
• Experience using data and customer insight to inform product decisions.
• A collaborative approach and a passion for creating great customer experiences.

Nice to have

• Experience with CRM, loyalty, rewards, personalisation or pricing products.
• Experience in retail, wholesale or other customer-focused sectors.
• Knowledge of customer- and supplier-facing digital products.

Culture & Benefits

• 12-month fixed-term secondment with an opportunity to broaden leadership and product experience.
• Flexible-working conversations are welcomed, with an inclusive and accessible recruitment process.
• Booker colleague discounts, Tesco discounts after three months, Tesco Mobile and insurance offers, and other employee deals.
• Pension contributions with Booker matching up to 5%, life assurance of up to three times annual pay, and health and wellbeing support including a confidential Employee Assistance Programme and Virtual GP.
• Holiday package, retirement savings options and access to a discounted cycle-to-work scheme.

Hiring process

• Apply by 05-Nov-2026; the role may close earlier if application volumes are high.
• Individual feedback will be provided only to candidates who attend an interview.
• Applicants must be over 18 only where the role involves work before 6:15 am, after 9:45 pm, or specified warehouse, alcohol or driving duties.