Lead Product Manager (Customer and Retail)

Location: Liverpool, England, United Kingdom; flexible hybrid working model.

Company

hirify.global develops and operates the Very digital retail platform for millions of customers.

What you will do

• Own a key product or capability area within the customer and retail ecosystem.
• Define product vision, strategies, roadmaps, and measurable business outcomes.
• Deliver capabilities across customer acquisition, CRM, loyalty, personalisation, pricing, forecasting, decision intelligence, or commercial optimisation.
• Translate customer, colleague, and business needs into prioritised product initiatives.
• Work with technology, engineering, data, analytics, marketing, retail, commercial, and financial services stakeholders.
• Review performance metrics and explore AI and emerging technologies that improve decision-making and customer experiences.

Requirements

• Experience as a Product Manager, Product Lead, or similar product professional delivering customer, retail, digital, or operational products in complex organisations.
• Experience owning and delivering product strategies, roadmaps, and business outcomes.
• Strong commercial awareness and the ability to balance customer needs, business value, and technical considerations.
• Experience working with technology, engineering, data, and analytics teams.
• Customer-first mindset and ability to solve real problems and deliver meaningful value.
• Strong stakeholder management skills, including influencing and aligning teams across multiple functions.
• Experience prioritising initiatives using data, insight, evidence, and commercial impact.
• Knowledge of agile product development practices and modern product management approaches.
• Experience owning products in Retail Data, Analytics, Decision Intelligence, Digital Marketing, PPC, CRM, or Customer Growth; experience in either Retail Data Products or Marketing & Acquisition capabilities is relevant.

Nice to have

• Exposure to data-driven, analytical, or AI-enabled products and capabilities.

Culture & Benefits

• Flexible hybrid working model in an inclusive, collaborative, and learning-focused environment.
• £6,500 flexible benefits allowance.
• 30 days of holiday plus bank holidays.
• LinkedIn Learning access and performance- and business-related bonus potential.
• Up to 25% discount on Very.co.uk and matched pension contributions up to 6%.

Hiring process

• Successful candidates complete credit, CIFAS, and Right to Work checks; a DBS check may also be required for specific roles.
• Two stages: a 30–45-minute Teams call with the hiring team, followed by a one-hour face-to-face interview including a take-home task presented on the day.
• Reasonable adjustments are available during the application and interview process.