Information Technology (IT) Specialist (Microsoft 365)

Location: National Capital Region, United States; on-site support across four locations

Salary: $59,808–$89,713 per year

Company

hirify.global provides IT support services for federal and Department of War customers.

What you will do

• Provide front-line help desk and technical support to more than 300 military, civilian, and contractor personnel.
• Install, operate, maintain, and troubleshoot approved hardware, software, computers, printers, laptops, mobile phones, and associated applications.
• Create, monitor, document, escalate, and close trouble tickets while keeping users informed of status and next steps.
• Administer and support Microsoft 365 within assigned permissions, coordinating enterprise-level issues with DISA JSP and headquarters communications staff.
• Issue, recover, and track IT equipment, maintaining accurate custody, assignment, and location records.
• Identify recurring incidents, document troubleshooting procedures, and provide updates on open tickets, equipment accountability, and service issues.

Requirements

• Must be a US citizen.
• Active DoD TS/SCI clearance required.
• Bachelor’s degree required; relevant experience and certifications may be considered instead.
• Baseline certification meeting the applicable DoD 8140 workforce requirement for the assigned role, subject to contract validation.
• Experience using trouble ticket systems to document, track, and resolve user support requests.
• Hands-on experience troubleshooting information technology hardware and software.
• Direct customer service experience supporting users with differing levels of technical proficiency.
• Experience administering Microsoft 365.
• Ability to maintain accurate equipment records and document hardware issuance, recovery, and changes in user assignment.
• Ability to coordinate escalated issues with enterprise support organizations and provide complete, actionable troubleshooting information.
• Strong written and verbal communication, sound prioritization, independent work capability, and a service-oriented approach.

Culture & Benefits

• Full-time, customer-facing role in a fast-moving headquarters environment.
• Requires ownership of user problems and follow-through through resolution.
• Work involves coordination with DISA Joint Service Provider and headquarters communications staff.