Technical Support Specialist (Windows/Mac)

Location: Hybrid, requiring occasional onsite work in the Arlington, Virginia office and other offices in the region. Must be a US citizen and work Monday-Friday, 2-11 AM Eastern; participation in an on-call rotation is required.

Base salary: $70,700-$131,300 per year.

Company

hirify.global provides business travel services and a ticketing platform for booking flights, trains, and other travel options.

What you will do

• Lead and update tickets within established SLAs, prioritizing critical issues and assessing business impact.
• Provide onsite and remote technical support, installation, configuration, and problem resolution across Windows, Apple/Mac, and network environments.
• Diagnose mechanical, hardware, software, and system failures and determine timely, cost-effective repair resolutions.
• Maintain advanced knowledge of IT hardware repair and operating system management.
• Identify improvements to customer support processes, procedures, and technology.
• Coordinate support and repair activities with selected third-party vendors.

Requirements

• US citizenship and successful completion of a background check.
• 5+ years of experience in an enterprise desktop support environment handling software and hardware technical issues.
• Experience with Windows and Mac operating systems, office suites, and Active Directory.
• Professional writing and documentation skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow written processes and procedures.
• Availability for the stated Eastern Time schedule and on-call rotation.

Nice to have

• AA degree in computer science or completion of technical school.

Culture & Benefits

• Inclusive and collaborative culture with a focus on employee voice and impact.
• Health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources, subject to country and eligibility rules.
• Travel deals on flights, hotels, cruises, car rentals, and other services.
• Access to more than 20,000 learning courses, leadership courses, and internal job opportunities.
• Inclusion groups supporting discussion of workplace challenges and initiatives.