Delivery Support Expert (Logistics)

Location: Warsaw, Poland; onsite role

Company

hirify.global is an e-commerce company serving more than 21 million active buyers across 6 countries and working with over 164,000 partners.

What you will do

• Manage activities related to depots, sortation centers, and middle-mile operations.
• Collect, analyze, and monitor courier-service operational data and delivery KPIs.
• Prepare guidelines, instructions, business analyses, and decision-support materials.
• Calculate ROI and analyze CAPEX and OPEX costs to support operational decisions.
• Manage payment processes in Vision and Jira for 50 warehouses.
• Lead continuous-improvement projects and support operational budgets.

Requirements

• Experience in logistics, courier delivery services, or operations management involving depots, sortation centers, or middle mile.
• Experience managing operational projects and implementing continuous-improvement or Lean Management solutions.
• Ability to analyze operational and financial data, monitor KPIs, estimate ROI, calculate CAPEX/OPEX, and support budget creation.
• Experience with ticketing and payment-management systems; familiarity with Jira and Vision is a plus.
• Ability to prepare guidelines, instructions, and business cases.
• Strong organizational, analytical, problem-solving, communication, and collaboration skills, with attention to detail and a proactive attitude.
• Proficiency in MS Excel and English at a minimum B2 level for business collaboration and documentation.

Nice to have

• Familiarity with SQL.

Culture & Benefits

• Employee contract with an annual performance- and company-results-based bonus.
• Long-term discretionary incentive plan based on hirify.global.eu shares and a cafeteria benefits plan including medical, sports, lunch, insurance, and purchase-voucher options.
• Paid job-related English classes, a training budget, an internal learning platform, and development opportunities across business areas and international projects.
• Additional volunteering day, inter-team tourism, social events, and regular feedback.
• Well-located offices with equipped kitchens, bicycle parking, terraces, ergonomic work tools, and interactive conference rooms.