Last Mile Operations Manager - Nordics (m/f/d)

Location: Robakowo, Poland; the position is permanently based at the Robakowo Warehouse and requires approximately one-third of the time travelling in the region for field audits and delivery ride-alongs.

Company

hirify.global is a European premium home and living e-commerce platform present in more than 20 European countries, with a curated assortment of its own and third-party design brands.

What you will do

• Own end-to-end delivery and returns performance across the Nordics region.
• Manage carrier partnerships, commercial tenders, rate-card negotiations, SLA enforcement, and data-driven performance reviews.
• Conduct driver ride-alongs, hub audits, and on-site root-cause investigations for approximately one-third of the role.
• Build AI agents, automated workflows, and SQL data models for tracking, invoice auditing, and exception alerts.
• Partner with Customer Care on Voice of the Customer routines, shared KPIs, complaint reduction, damage prevention, and NPS improvements.
• Lead one Last Mile Coordinator and drive network improvements across PUDO, white-glove delivery, low-emission delivery, and reverse logistics.

Requirements

• 5+ years of experience in last mile, transportation, or e-commerce logistics, including direct carrier relationships, commercial tenders, and responsibility for a substantial P&L cost line.
• Recognised depth in home delivery networks and complex returns operations, including the challenges of multi-tier freight handling.
• Advanced proficiency in self-served analytics, including SQL and BI tools.
• Direct, daily experience building AI agent workflows and task automations.
• Commitment to spending approximately 33% of the time travelling in the region to ride in delivery vans, inspect depots, and audit carrier capabilities.
• Experience working with Customer Service or Customer Care teams to reduce complaints, prevent damage, and improve NPS.
• Strong commercial acumen and collaborative leadership skills, with prior experience or readiness to manage direct reports.
• Fluency in English.

Nice to have

• Additional Nordic language skills.

Culture & Benefits

• High-performance culture based on trust, feedback, and collaboration in an international environment.
• 20 to 28 days of paid holiday.
• Employee discounts on hirify.global Collection and third-party brands, plus Family & Friends discounts and special-occasion vouchers.
• Mental health resources, sports memberships, and preventive care.
• Team events including Summer and Winter Parties and Oktoberfest.
• Subsidised daily lunches.