Last Mile Logistics Lead – Southern Europe (m/f/d)

Location: Permanently based at the Robakowo Warehouse ELC5, Poland; approximately one-third of the role requires travel in the region for driver ride-alongs, depot inspections, hub audits, and on-site investigations.

Company

hirify.global is a European premium home and living e-commerce platform operating in 20+ European countries.

What you will do

• Own end-to-end delivery and returns performance across Southern Europe.
• Manage carrier partnerships, commercial tenders, rate negotiations, SLA enforcement, and performance reviews.
• Conduct field audits, driver ride-alongs, depot inspections, and root-cause investigations.
• Build AI agents, automated workflows, and SQL data models for tracking, invoice auditing, and exception alerts.
• Partner with Customer Care on Voice of the Customer routines, shared KPIs, complaint reduction, damage prevention, and NPS improvement.
• Lead one Last Mile Coordinator and drive network improvements across PUDO, white-glove, low-emission, and reverse-logistics services.

Requirements

• 5+ years of experience in last-mile, transportation, or e-commerce logistics, including direct carrier relationships, commercial tenders, and a substantial P&L cost line.
• Recognised depth in home-delivery networks and complex returns operations, including multi-tier freight handling challenges.
• Advanced proficiency in self-served analytics using SQL and BI tools.
• Direct, daily experience building AI-agent workflows and task automations.
• Availability to spend approximately 33% of working time travelling in the region for delivery-van ride-alongs, depot inspections, and carrier capability audits.
• Experience partnering with Customer Service or Customer Care teams to improve complaints, damage prevention, and NPS.
• Strong commercial acumen and collaborative leadership skills, with prior experience or readiness to manage direct reports.
• Business fluency in English.

Culture & Benefits

• Permanent position in a high-performance culture based on trust, feedback, collaboration, and ownership.
• International environment with opportunities for professional growth.
• 20 to 28 days of paid holiday.
• hirify.global Collection, third-party brand, Family & Friends, and special-occasion discounts.
• Mental health resources, sports memberships, preventive care, team events, and subsidised daily lunches.