Claim Specialist - Property Field Inspection

Location: Reno, Nevada; candidates must reside within the listed Reno-area service territory. This is a remote-field position requiring on-site inspections, travel within the assigned territory, and occasional travel to other territories.

Potential starting salary: $63,089.65–$90,000 annually, plus potential incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance and claims services while combining technology with human judgment and customer support.

What you will do

• Conduct on-site inspections and assessments of residential and commercial property damage.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage, policy terms, regulations, evidence, and inspection findings to determine claim validity.
• Gather information, document findings, and prepare detailed reports for claim handling.
• Collaborate with policyholders, agents, and other stakeholders while providing customer service during difficult conversations.
• Negotiate and settle claims within authorized limits and applicable company guidelines.

Requirements

• Ability to investigate problems, evaluate information, interpret detailed policies or technical information, and make well-supported decisions.
• Ability to learn unfamiliar concepts, processes, and terminology and apply them accurately.
• Effective communication, interpersonal, organizational, analytical, and customer-focused skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold equipment, climb ladders, traverse roofs at various heights and pitches, and crawl in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• Valid driver's license required.
• Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, background checks, and any new pre-employment assessments requested by hirify.global.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a related field.
• Customer service experience involving professional, clear, and empathetic communication.
• Knowledge of property insurance concepts, coverage fundamentals, and general claim handling practices.
• Knowledge of residential and commercial construction, building components, and materials.
• Familiarity with water mitigation principles and inspection processes.
• Working knowledge of Xactimate and XactContents.

Culture & Benefits

• Regular full-time employment with a standard 38:45-hour work week.
• Flexible schedules may be required, including overtime and irregular hours based on business needs.
• Health, dental, vision, telemedicine, mental health, and wellbeing benefits, with hirify.global paying most of the healthcare premium.
• Training, tuition assistance, mentoring, educational benefits, and employee resource groups.
• Paid time off, up to 20 days initially, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• Annual raise and bonus opportunities, retirement benefits with 401(k) contributions of up to 7% of salary, and financial coaching.