Claim Specialist - Property Field Inspection

Location: Northridge, Van Nuys, Hollywood, or Burbank, California; candidates should reside within the listed service-area ZIP codes. Remote-field work is performed from home and in the field using a mobile office/vehicle, with in-person appointments and occasional travel to other territories.

Salary: $69,398.62–$111,595.00 annually, plus potential incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance products and claims services while using technology to support policyholders and claims employees.

What you will do

• Conduct on-site inspections and assess residential and commercial property damage, including large losses.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Gather evidence, document findings, prepare detailed reports, and use mobile and desktop tools to support claims.
• Evaluate coverage, policy terms, regulations, and claim validity.
• Communicate with policyholders, agents, and other parties, including during difficult or emotional conversations.
• Negotiate and settle claims within authorized limits while providing customer service throughout the claims process.

Requirements

• Ability to investigate problems, evaluate information, make well-supported decisions, and accurately apply detailed policies, guidelines, and technical information.
• Ability to learn unfamiliar concepts, processes, and terminology and apply them in practical situations.
• Effective communication, interpersonal, organizational, analytical, and customer-focused skills.
• Proficiency with mobile and desktop tools for documenting and supporting claims in the field and remotely.
• Physical agility to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs at varying heights and pitches, and crawl in tight spaces.
• Ability to complete Rope and Harness Safety Training if required.
• Valid driver's license required.
• Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks.

Nice to have

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a related field.
• Customer service experience and understanding of property insurance concepts and general claim handling practices.
• Knowledge of residential and commercial construction, building components and materials, water mitigation principles, and inspection processes.
• Working knowledge of Xactimate and XactContents.

Culture & Benefits

• Standard 38:45-hour work week with flexible schedules; overtime and irregular hours may be required.
• Health, dental, vision, telemedicine, mental health, and wellbeing programs, with hirify.global paying most of the healthcare premium.
• Training, tuition assistance, mentoring, and employee resource groups.
• Paid time off, up to 20 days initially, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• Annual raise and bonus opportunities, financial coaching, and a 401(k) with company contributions of up to 7% of salary.

Hiring process

• Candidates may be required to complete new or additional pre-employment assessments.
• Required training, licensing exams, Motor Vehicle Record checks, and background checks must be completed successfully.