Instructional Designer - Associate Manager (Insurance)

Location: Tulsa, Oklahoma, United States. The work model prioritizes in-person collaboration while offering flexibility for individual work styles and circumstances.

Company

hirify.global delivers mission-critical IT, data, security, cloud, and insurance software and business process solutions for global companies and public sector organizations.

What you will do

• Design end-to-end learning solutions for new-hire training, product launches, refreshers, cross-skilling, compliance, and leadership development.
• Build blended learning across instructor-led, virtual, digital, microlearning, simulations, scenarios, assessments, and on-the-job training formats.
• Create facilitator and participant guides, storyboards, job aids, process maps, and interactive modules aligned with brand, quality, and compliance standards.
• Conduct training needs analyses, use performance data to recommend interventions, and measure training effectiveness and ROI.
• Build and maintain LMS content with industry-standard authoring tools and AI-enabled learning technology.
• Partner with Operations, Quality Assurance, Workforce Management, Compliance, subject matter experts, and Training Leaders to align learning solutions with business needs.

Requirements

• Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.
• 3–5+ years of instructional design experience and 2+ years of experience in contact center, customer service, BPO, or operations environments.
• Experience designing curricula with ADDIE or similar methodologies.
• Strong digital and instructor-led development skills.
• Excellent writing and content development skills, with the ability to manage multiple projects in a fast-paced environment.

Nice to have

• Experience in regulated industries such as financial services, insurance, or healthcare, including FINRA, HIPAA, or AML exposure.
• ATD, CPTD, CPTM, or another instructional design certification.
• Experience with LMS and authoring platforms, including Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, or Copilot Studio.
• Experience with global delivery models, Quality Assurance, and Workforce Management.
• Experience with contact center platforms such as Genesys, NICE, Five9, Salesforce, Zendesk, or Avaya.
• Proficiency with Microsoft 365, SharePoint, Teams, Power BI, and Power Automate.

Culture & Benefits

• Full-time hires are eligible for health, dental, and vision insurance, wellness programs, life and disability insurance, retirement savings, paid holidays, and paid time off.
• Inclusive culture focused on learning, diversity, belonging, ethics, and corporate citizenship.
• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, and individual work styles.
• DXC participates in E-Verify and provides reasonable disability accommodations.