Customer Success Manager (AI Energy Platform)

Location: San Francisco, US; fully remote position with approximately 20–30% travel to customers.

Base salary: $115,000–$150,000 per year, excluding benefits and potential equity.

Company

hirify.global is building an energy intelligence platform for the AI economy, combining real-time energy asset control with visibility into energy portfolios.

What you will do

• Own relationships, adoption, renewals, retention, and expansion for a portfolio of enterprise energy accounts.
• Advise customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
• Run executive business reviews, maintain account health scoring, and manage senior stakeholder relationships.
• Translate platform analytics into clear business value and customer reporting.
• Partner with Sales on transitions and expansion, Delivery on onboarding and implementation, and Product on customer feedback.
• Help develop dispatch intelligence and battery storage optimization products while owning revenue retention, renewal rate, customer health, and referenceable-customer metrics.

Requirements

• 4+ years in customer success, account management, or client-facing advisory/consulting, ideally in energy, cleantech, or enterprise SaaS.
• Deep working knowledge of renewable energy procurement, including PPAs/VPPAs, RECs/EACs, and wholesale power markets such as ERCOT, PJM, MISO, and SPP.
• Track record managing large enterprise relationships and owning retention and expansion outcomes.
• Ability to interrogate technical outputs and turn data and analytics into a business narrative.
• Outstanding executive communication and the ability to ask probing questions that identify customer needs.
• Builder’s mindset, comfort operating with ambiguity in a startup, and willingness to travel to customers approximately 20–30%.

Nice to have

• Exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping establish a customer success function.

Culture & Benefits

• Flexible hours, fully remote work, and unlimited PTO.
• Medical, dental, and vision insurance plus a 401(k).
• Competitive compensation and equity grant at a high-growth startup.
• Culture centered on empathy, honesty and transparency, balanced execution, and creating a sustainable world.
• Dihirify.global and inclusive working environment.