Customer Success Manager (Data & AI)

Location: New York, United States

Company

hirify.global is an international startup providing practical data and AI learning experiences to more than 20 million learners and over 6,000 companies, including 80% of the Fortune 1000.

What you will do

• Manage the customer lifecycle from onboarding through renewal for strategic, top-tier B2B clients.
• Build proactive customer success plans and goals supporting data and AI transformation and upskilling.
• Collaborate with sales, learning solution architects, partnerships, services, product, marketing, and support to grow adoption and customer relationships.
• Launch learning initiatives such as competitions, custom tracks or content, leaderboard sprints, and value capture sessions for thousands of learners.
• Capture and communicate business value, elevate conversations across client organizations, and develop customer champions and value stories.
• Use strong product and subject-matter knowledge to drive renewals, upsells, cross-sells, and meaningful adoption.

Requirements

• 3+ years of industry experience in relevant fields such as consulting, customer success, pre-sales, account management, or support, with a commitment to a long-term go-to-market career.
• Proficiency in big data and advanced analytics technologies, topics, trends, and the current vendor landscape, with the ability and motivation to discuss them confidently.
• Demonstrated success meeting or exceeding GRR and NRR targets or equivalent metrics while balancing priorities and playbooks across a portfolio of customer accounts.
• Ability to enable client counterparts through a “teach to fish” approach and help them champion hirify.global adoption across their organizations.
• Experience creating and nurturing customer champions and value stories that demonstrate enterprise impact.
• Experience with Salesforce, documenting risk and growth opportunities, collaborating with sales, and creating renewal quotes and purchase orders.
• Willingness to experiment with new Customer Success playbooks, workshops, and motions to deliver customer value and build long-term product stickiness.
• Entrepreneurial, collaborative, customer-focused, transparent, and ownership-oriented working style.

Culture & Benefits

• Fast-paced, high-performing, collaborative international startup environment.
• Flexible working hours.
• Yearly learning budget for conferences and training.
• International company retreats and yearly IT equipment budget for a home working setup.
• Equity through stock options, unlimited PTO, 401K retirement plan with matching, and medical, dental, vision, and life insurance.