IT Support Specialist 1

Location: Idabel, Oklahoma, United States; 100% onsite, Monday-Friday, 8:00 AM-4:30 PM. After-hours or weekend support may be required.

Salary: $23.93 per hour.

Company

hirify.global is the employing organization for this information technology support position.

What you will do

• Receive, prioritize, document, and resolve end-user help requests.
• Assess support situations, seek clarification when needed, and apply IT support methods to identify and resolve issues.
• Install and upgrade software, configure systems and applications, implement file backups, and perform hands-on fixes for desktops, laptops, tablets, mobile devices, and peripherals.
• Diagnose and troubleshoot Windows, macOS, Microsoft 365, cloud applications, and other software.
• Provide professional customer support, document user and issue information, and resolve or escalate requests to appropriate technical personnel.
• Work independently and within a team while supporting users in a professional environment.

Requirements

• High school diploma or equivalent.
• Technical training in helpdesk support, support technician, or help desk technician work.
• 1-2 years of hands-on IT support experience in a professional environment.
• Knowledge of basic computer hardware and networking, including PCs, macOS, servers, switches, and routers.
• Knowledge of desktop and server operating systems, including the current and up to two previous versions of Windows OS, macOS, and Windows Servers.
• Experience supporting Microsoft 365, cloud applications, and remote users.
• Experience with a ticketing system such as ServiceNow, Cherwell, Jira, or Zendesk.
• Basic understanding of cybersecurity principles.
• Ability to absorb information quickly, prioritize and execute tasks in a high-pressure environment, communicate effectively, and provide strong customer service and people skills.
• Ability to lift and move computer equipment as needed and offer after-hours or weekend support.

Culture & Benefits

• Full-time Monday-Friday schedule.
• Weekly earned wage access is available as an option.