IT Client Services (Help Desk)

Location: St. Louis, MO, United States; onsite office and in-person user support required

Company

hirify.global is a publicly traded US manufacturer of mission systems, RF components, microelectronic assemblies, and advanced printed circuit boards.

What you will do

• Provide first-line technical support by phone, email, and ticketing system; diagnose and resolve Level 1 hardware, software, account, and connectivity issues.
• Administer Active Directory accounts, including password resets, account unlocks, group membership, new-hire provisioning, and termination processing.
• Install, configure, troubleshoot, repair, and deploy computers, laptops, peripherals, printers, software, and mobile devices.
• Support Microsoft Office, Oracle and Java-based applications, VPN, email, network access, VoIP, collaboration tools, and basic wired and wireless connectivity.
• Document incidents and resolutions, maintain knowledge base and asset records, meet Help Desk SLAs, and escalate complex issues to Level 2 or other appropriate teams.
• Participate in rotating on-call coverage, after-hours critical-incident response, maintenance, equipment deployment, and continuous improvement activities.

Requirements

• High school diploma or equivalent required; an Associate degree in IT, Computer Science, or a related field is preferred.
• 2–3 years of Help Desk or desktop support experience in a corporate environment required, or an equivalent combination of education, training, and hands-on technical experience.
• Windows 10/11 and Microsoft Office Suite experience required.
• Experience troubleshooting desktops, laptops, monitors, docking stations, printers, peripherals, and basic hardware components.
• Basic knowledge of TCP/IP, DHCP, DNS, wired and wireless connectivity, network printers, VPN, remote support tools, and LAN cabling.
• Basic Active Directory administration, ticketing/ITSM systems, mobile device management, VoIP systems, endpoint protection, FTP, Telnet, and command-line tools.
• Systematic troubleshooting, logical problem-solving, clear documentation, technical learning ability, and adherence to procedures and escalation processes.
• Ability to provide professional customer service, communicate clearly with end users, collaborate with IT colleagues, and support diverse user populations.
• Ability to sit and work at a computer for 6–8 hours daily, stand and walk throughout the facility, climb ladders occasionally, and lift and carry equipment up to 50 lbs. unassisted.
• Must comply with TTM export-control policies and applicable ITAR, EAR, and OFAC requirements; access to ITAR products and related technical data is restricted to US Citizens and US Permanent Residents.

Nice to have

• Associate degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Microsoft certifications.
• Windows 7/8, macOS, ticketing systems, ITSM tools, and call center or customer service experience.

Culture & Benefits

• Professional, fast-paced Help Desk environment with both phone-based and in-person support.
• Standard schedule is Monday–Friday, 8:00 AM–5:00 PM.
• Occasional evening or weekend work, overtime, and a rotating on-call schedule of approximately one week per month may be required.
• Benefits include medical, dental, vision, 401(k), FSA, HSA, accident, life and disability insurance, paid vacation, and holidays.
• Benefits become available on the first day of the month following the date of hire.