Senior Customer Success Engineer (HVAC/Building Energy Analytics)

Location: Remote - US; travel to a hirify.global site or customers may be required up to approximately 20%.

Salary: $95,000-$171,000 annually, including bonus incentives.

Company

hirify.global develops climate technologies, HVACR solutions, cold-chain systems, and software for sustainable residential, commercial, and industrial spaces. Bueno is its smart building analytics division, providing a platform that connects to building equipment to identify issues, reduce energy consumption, and optimize operations.

What you will do

• Build and nurture relationships with executives, managers, end-users, partners, and B2B customers.
• Lead onboarding, implementation, adoption, training, and ongoing customer support for the Bueno Platform in collaboration with sales, product, and services teams.
• Develop engineering services and data-driven reporting using HVAC, refrigeration, energy, and building-system expertise.
• Create customer and partner success plans, identify adoption and expansion opportunities, and demonstrate product value.
• Resolve escalated customer issues, gather feedback, advocate for customer needs, and contribute to product and experience improvements.
• Track adoption and renewal metrics, prepare executive reports, and improve tools and processes as Bueno scales in the US.

Requirements

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, or similar experience.
• 3+ years managing complex stakeholder relationships, preferably in a client-facing customer success or software service role.
• Strong technical understanding of HVAC and building systems, energy efficiency, energy calculations, and measurement and verification (M&V).
• Strong knowledge of the built environment and building services market.
• Ability to work effectively in cross-functional remote teams.
• Excellent project and task management skills.
• Excellent verbal and written communication, proactive working style, and ability to self-manage.
• Must be able to work full time in the US and be legally authorized to work in the United States.
• Visa sponsorship is not provided; candidates requiring current or future sponsorship, including holders of the listed temporary visas, are not eligible.

Nice to have

• Technical expertise with refrigeration systems.
• Commercial experience in the retail refrigeration market.
• Experience with analytics and data modelling.

Culture & Benefits

• Fully remote work with collaboration principles agreed with the team and leader.
• Travel to a hirify.global site or customers may be required up to approximately 20%.
• Medical, dental, vision, and 401(k) benefits.
• Flexible time off, paid parental leave, vacation, and holiday leave.
• Inclusive culture focused on sustainability, collaboration, professional development, and employee resource groups.