Enterprise Customer Success Manager (SaaS)

Location: Candidates must be based in Toronto or the Greater Toronto Area (GTA); one office day per month is required at the Downtown Toronto office, with occasional client visits.

Company

hirify.global provides an AI-powered platform that helps creators, podcasters, marketers, and major brands produce high-quality content by automating editing, directing, design, and other production processes.

What you will do

• Manage a portfolio of Enterprise customers as a strategic partner and trusted advisor.
• Drive product adoption, enable customer success at scale, and support long-term retention and growth.
• Lead regular business reviews and high-impact customer conversations.
• Identify opportunities for renewals and account expansion.
• Collaborate with Product and Marketing to influence roadmap priorities and share customer best practices.
• Conduct occasional client visits and proactively address customer challenges.

Requirements

• At least 5+ years of customer success experience in a SaaS environment managing enterprise logos.
• Experience working in a fast-paced startup environment.
• Passion for applying technical aptitude to learn hirify.global’s product functionality.
• Ability to achieve KPIs and targets.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to prioritize, organize, and execute multiple tasks with deadlines.
• Willingness to make occasional client visits.

Culture & Benefits

• Fast-paced, challenging work with opportunities to make a genuine impact.
• Relationship-focused Customer Success team acting as trusted advisors to customers.
• Monthly office collaboration at the Downtown Toronto office.