Senior Strategic Account Manager (Enterprise SaaS)

Location: Hybrid position based out of the London office; other listed locations are Canada and the UK.

Company

hirify.global develops an AI/ML-based data operating platform that helps multinational enterprises organize data for risk, compliance, revenue, and business growth.

What you will do

• Own the full commercial relationship, delivery outcomes, account health, satisfaction, retention, and growth across a portfolio of global banks, hedge funds, asset managers, and energy firms.
• Monitor account health and identify commercial, operational, relationship, adoption, and delivery risks; create intervention and mitigation plans independently.
• Design and lead executive and quarterly business reviews focused on compliance posture, regulatory risk, control maturity, and platform value.
• Own renewals, retention strategy, negotiations, closing, ARR churn forecasting, and mitigation planning across the portfolio.
• Identify and execute inbound expansion opportunities in collaboration with Account Executives, using customer intelligence and value-based commercial plays.
• Lead client-facing communication and end-to-end resolution of delivery issues, escalations, and multi-workstream tickets while coordinating with Product, Engineering, and Support.

Requirements

• Deep working knowledge of enterprise compliance technology and unified controls frameworks, including communications surveillance, trade surveillance, compliant archiving, and policy management.
• Understanding of the financial services regulatory environment, including communications monitoring, trade reconstruction, and archiving requirements across banking, hedge fund, asset management, and energy sectors.
• Experience managing multiple stakeholders in regulated financial institutions, including surveillance leaders, compliance analysts, technology teams, operations teams, executives, and practitioners.
• Experience managing the full enterprise SaaS commercial lifecycle, including renewals, retention, churn forecasting, negotiation, closing, and expansion pipeline development.
• Experience with escalation management, ticket triage, operational accountability, and complex multi-workstream resolution with limited manager involvement.
• Ability to translate technical and operational updates into actionable client communication and maintain accountability through confirmed resolution.

Culture & Benefits

• Global mission with a community working across locations worldwide.
• High-impact environment with substantial learning potential and a focus on bold innovation.
• Highly competitive compensation.
• Fully covered health coverage for employees and their families.
• Generous time off and a flexible work schedule.

Hiring process

• The process covers salary, location, experience, skills, values, technical competencies, and behavioral competencies.
• The selected candidate completes a practical work-task simulation, typically presented and discussed with colleagues and managers, followed by meetings with senior leaders.
• AI tools or assistance are strictly prohibited during live interviews; using them results in immediate disqualification. Interviews may be recorded for internal review.